# Refund and Digital Delivery Policy Refund, activation, failed-delivery, and quantity-order rules for Dronaware products. *Last updated: 25 September 2026 · Effective date: 25 September 2026* ## 1. Testbench Core Testbench access is currently offered without a Dronaware product charge, so there is no Testbench purchase price to refund. Testbench is proprietary software distributed free of charge. If Dronaware later introduces a paid commercial plan, optional service, or support package, its price, delivery terms, and refund rules will be shown before payment and will apply prospectively only. Third-party hardware, connectivity, support, or other purchases are governed by the relevant provider's policy. ## 2. Optical Flow refund eligibility Subject to mandatory consumer law, the verified purchaser may request a refund within **seven full days after payment** while the paid entitlement remains unfulfilled and no device has been activated. Review the supported-hardware list, operating limitations, licence terms, and compatibility requirements before purchase. After device activation fulfils the entitlement, the affected digital entitlement is generally non-refundable because access to the proprietary digital content has begun and the entitlement has been provisioned to a device. A later sale or other distribution of the physical device does not renew or create a refund right. This does not remove a refund, repair, replacement, price-reduction, withdrawal, or other remedy required by applicable law. An approved refund, payment reversal, or chargeback may deactivate the related registration and licence. ## 3. Failed delivery, duplicate payment, and defects We will review requests concerning duplicate payment, unauthorized payment, failure to provide the purchased flashing session, an activation incorrectly consumed by a service error, or a material product defect. Where reasonable, Dronaware may first provide troubleshooting, restore an entitlement or official update workflow, issue a corrected release, or otherwise cure the problem. If a confirmed material defect cannot be corrected within a reasonable time, we will provide the remedy required by applicable law, which may include a refund. A flight incident, unsuccessful integration, or dissatisfaction alone does not establish that the firmware is defective. We may request relevant hardware details, configuration, firmware version, logs, error information, test history, and other evidence reasonably needed to investigate, while respecting applicable privacy and consumer law. ## 4. Compatibility and user-controlled conditions Refunds are not normally available for an unsupported or incorrectly configured board, camera, browser, operating system, wiring, power supply, flight controller, mount, orientation, surface, lighting, altitude, or other condition that was disclosed in the documentation or is outside Dronaware's control. Contact support before flashing if compatibility is uncertain. ## 5. Quantity orders and partial refunds For multiple entitlements, eligibility is assessed per entitlement. An unused entitlement may qualify even if another entitlement in the same order has been activated. If a quantity discount depended on the original number purchased, a partial refund may be calculated by repricing the retained entitlements at the tier that applies to the retained quantity, where this was disclosed at checkout and is permitted by law. Taxes, credits, and invoices will be adjusted as required. ## 6. Immediate digital performance Where applicable law provides a withdrawal right for digital content, checkout may ask you to expressly request immediate digital performance and acknowledge the legal effect of beginning delivery. Dronaware or the merchant of record will apply the mandatory rule that governs the transaction. Nothing in this policy treats silence or a pre-ticked box as consent, and nothing limits non-waivable rights relating to defective or non-conforming digital content. ## 7. How to request a refund Email [payments@dronaware.com](mailto:payments@dronaware.com) with the purchase ID, verified purchaser email, affected entitlement or device if any, reason, and relevant error details. Do not send full card numbers, passwords, private keys, or Aadhaar details. We may verify identity, purchase status, delivery state, and entitlement use. If checkout identified a merchant of record as the legal reseller, its refund portal or procedure may also apply. ## 8. Decision and payment timing We aim to acknowledge the request promptly and provide an initial decision or request for necessary information within five business days. Approved refunds are returned through the original payment method or merchant of record unless applicable law requires another method. Banks and payment providers may take additional time to post the credit. Dronaware does not deduct a refund fee unless it was clearly disclosed and is lawful. A chargeback may temporarily suspend the affected entitlement while the payment is investigated. This policy does not limit rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other mandatory law. ## 9. Contact and grievances Legal seller where Dronaware sells directly: **Tushar Sharma, sole proprietor trading as Dronaware** Refund support: [payments@dronaware.com](mailto:payments@dronaware.com) Grievance Officer: **Tushar Sharma, Proprietor** · [support@dronaware.com](mailto:support@dronaware.com) We aim to acknowledge consumer grievances within 48 hours and resolve them within one month, subject to the nature of the matter and applicable law. --- Dronaware · Udyam-registered MSME in India